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FREE INTERNATIONAL SHIPPING IN ORDERS OVER AUD$150 ✈️

FAQs

Orders

🌺 What is my confirmation order number?

After placing your order you'll receive an email with your confirmation order number and you can also find it in your Ela Cosmetics' account. 

🌺 Can I change my shipping address for my order?

We try our best to send out the orders super quickly so you can start playing with your brushes as soon as possible, so we might be unable to change your shipping address after you placed your order but you can still send an email to admin@elacosmetics.com.au including your order number and your new shipping address. 

🌺 Can I modify or cancel my order after I've placed it?

Unfortunately we can't modify or cancel your order after placing it. So sorry for the inconvenience!

🌺 I received the wrong item/package, what should I do?

Oops! We are so sorry for the inconvenience. Please send us an email to admin@elacosmetics.com.au with your order number and include a picture of the package that you received. We will be sending you the correct item ASAP.

🌺 I received my order but it is incomplete, what should I do?

Oh no! We are so sorry! Please send us an email to admin@elacosmetics.com.au with your order number and include a picture of the package that you received. We will be sending you the rest of the order ASAP.

Payments

🌺 How do I get my coupon code?

You automatically get a 10% discount code to use in your first order when you sign up to our Newsletter, so check your email, and don't worry we promise not to send tons of annoying emails. If you signed up and didn't receive your code please send us an email to admin@elacosmetics.com with your full name and we will send you your code.

🌺 How can I pay for my order?

We accept all major credit cards (MasterCard, Visa, American Express) as well as PayPal, Apple Pay and ZipPay. 

 🌺 Can I use more than one coupon code on my order?

Sorry! 😔 You are only able to use one coupon code per order. 

🌺 Can I buy a gift card from Ela Cosmetics?

Right now we don't offer gift cards but please join our Newsletter in case we open that option in the future. 😉

Shipping

🌺 When will my order ship?

We work really hard to send our orders quickly so usually your order will be send in 1-2 business days. We will be sending you an email with your tracking number once your order is shipped. 

🌺 How do I track my order?

After shipping your order we will send you an email with your tracking number and you'll be able to track your order on the Australia Post website. 

🌺 Which countries do you ship to?

We are located in Australia and just started to ship internationally. Currently, we are only shipping to New Zealand and The United States, but we will be adding more countries to the list soon. Please join our newsletter to be the first to now. 

🌺 How long does the shipping take?

We send our packages with Australia Post and Sendle. The tracking number is always provided with your shipping notification. 

Australia: 2-5 business days.

New Zealand: 4-6 business days.

United States: 6-15 business days. 

🌺 Is my international order going to be charged customs?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.

These fees are not included in your Ela Cosmetics order and/or shipping total. All fees must be paid by the parcel recipient.

    Returns and Refunds

    🌺 What is your return policy?

    We feel really proud of the quality of our brushes but if you are unhappy with them we do accept unused brushes and items within 15 days of receipt. 

    Please send all returns to:

    PO Box 42, Doreen, Vic, 3754. 

    Please email admin@elacosmetics.com.au with 'Returns' and your order number in the subject line, and your reason for return in the email body. We will respond with further information on the returns process.

    Products

    🌺 Are your brushes cruelty free?

    YES!, we are really proud of being 100% cruelty free, so all of our brushes are completely synthetic and we promise to stay that way. 

    🌺 I want to stock Ela Cosmetics

    If you’d like to submit a wholesale enquiry please email us on admin@elacosmetics.com.au with further information.